Nothing can strike fear in the heart of a website owner like discovering – or worse, hearing from others – that the site has been hacked in some way. With all the time, effort and expense you likely poured into creating the website in the first place, it can be extremely frustrating and troubling to find out someone has thrown a monkey wrench into the operations. Plus, you are losing site visitors, page views and potential customers as long as the site is down.
It’s important not to panic
There are plenty of things you can do as a site owner if something has gone awry, and in many cases it won’t take that long to get things up and running again.
Follow these guidelines if your site get hacked
- If you are lucky enough to have an IT department or a least any employee who is considered the “webmaster,” let them know right away what happening.
- Figure out the details of the attack. When did it happen? Is your site being redirected or mirrored or is it just frozen? Have contacts told you that they’ve been receiving a bunch of spam from the site? Maybe Google notified you of the problem. The more information you have, the quicker you can get to the bottom a solution.
- Contact the customer service department of your web hosting service. They likely won’t be able to restore your site, but they might be able to point you in the right direction or let you know if other users are also experiencing a problem.
- If you are going it alone for restoration, check out all the online resources for fixes. WordPress has extensive suggestions for getting your site back and preventing future attacks.
- If it seems as though it will take you a while to get the site restored, you should consider putting out a notification on your social media platforms.
- In the case that you need help getting everything put to rights, you could always contact a local website design agency to see if they can assist. This will come at a price, but it likely will be worth any expenditure.
- Once your site is restored, be sure to do a full analysis as to how hackers got access and what you can do to correct those vulnerabilities.
Of course, if you are a 237 Marketing + Web client, you already have access to a support team to help restore your site. We are ready to help you solve any issues caused by hackers or malware.